Welcome to REMSA (Regional Emergency Medical Services Authority)REMSA is located in Reno, Nevada and is the exclusive ground and helicopter ambulance provider for Washoe County, including the Cities of Sparks and Reno. REMSA's Care Flight helicopter also serves all of Northern Nevada and Northeastern California.
Based on your feedback and our experience we have developed a list of Frequently Asked Questions. Please click on one of the links below for answers to our most commonly asked questions.Why does it cost so much to go to the hospital in an ambulance or helicopter?
I was injured at a casino or other place of business. Why am I getting billed?
I was transported along with another patient. Can you please explain your multiple patient charges?
Why did I receive a bill so soon? I wasn't even out of the hospital yet.
Your backboard is too hard. Can you do anything about it?
I belong to your Silver Saver Program. Why am I receiving a bill?
How do I become a member of your Silver Saver Program?
Why didn't your crew explain to my family or me what they were doing?
Your crew was great, but I'd like to comment about the fire department or hospital staff. Are you affiliated with them?
It seemed to take forever for your crew to arrive. How fast is REMSA required to respond?